Contact the practice

Upton Group Practice

32 Ford Road
CH49 0TF

Telephone: 0151 677 0486

Out of Hours: 111

Opening Times

Monday8:00am to 6:30pm
Extended Access 6.30 to 8pm
Tuesday8:00am to 6:30pm
Wednesday8:00am to 6:30pm
Thursday8:00am to 6:30pm
Friday8:00am to 6:30pm

If you need help when we are closed

There is always a doctor on call to deal with urgent problems when the surgery is closed.

Overnight and weekend cover is provided by the GP Out of Hours Service, which is commissioned by Wirral Place.  Advice or an appointment will be offered, but it is not appropriate to just call in at the Out of Hours Service – you need to ring first.                            

All calls to the OUT OF HOURS service will be recorded.

You may contact the Out of Hours service direct between the hours of 6-30pm and 8am on weekdays and all weekend on 111

How to make a complaint

We hope that most problems can be sorted out easily and quickly, often at the same time that they arise and with the person concerned, or by speaking to the Office Manager, Mrs Julie Reilly.   If  your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily. If it is not possible to do that, please let us have details of your complaint :

  • within 12 months of the incident that caused the problem; or
  • within 12 months of discovering that you have a problem.

Read more about our complaints procedure