Appointments
Who do I see?
Routine appointments
We ask all our patients to submit a Blinx request for care form which is available here. You simply need your date of birth and your NHS number.
If you can’t complete a Blinx form, you can ring the practice on 0151 677 0486 where a member of staff will fill the form in with you. If you are in a queue, there is an option where you can request a callback.
Alternatively, you can try your NHS App.
Surgery Times
The practice is open every weekday between 8am and 6.30pm.
Urgent Appointments
Even if the appointments have been filled you can still complete a Blinx which will be triaged by the duty doctor, and you will be advised of the next steps.
Cancelling your appointment
Our surgery is very busy and the demand for appointments is always high. We ask that if you can’t make your appointment that you let us know as soon as possible, so that the appointment may be reallocated to another patient. You can cancel your appointment via the NHS app or call us on 0151 677 0486.
If you are running late for an appointment even by a couple of minutes, you should let us know straight away. If the next patient is already waiting it may be possible to swap you around but only if you ring to let us know in good time. If you are late for an appointment, there is no guarantee of being seen on the same day. You may be advised to seek medical via the walk-in-centre or the emergency department.
Should you miss an appointment for any reason, you will be noted as ‘Did Not Attend’ (DNA). Patients who frequently DNA may be requested to leave the practice.
Consult with a Doctor online
We are now operating a 100% digital triage service which means that one of our GPs will triage all requests for medical attention received by the practice. To make this process as efficient as possible we encourage all patients to complete an online request through Blinx.
There is no need to register for an account in advance you simply need your date of birth and your NHS number to access Blinx (if you don’t know your NHS number there is a link within the form to find it). If you are not able to access the internet, simply call the practice and we can complete the form on your behalf.
Once submitted, the form goes direct to the duty doctor who will decide what needs to happen next and you will either receive a text message, phone call or on occasion an email to let you know if you need to come in for an appointment or for example that a prescription has been sent to the chemist.
Start hereExtended Access
We run an Extended Access session every Monday evening between 6.30pm and 8pm here at the practice. You may be offered an appointment in this later session.
Home Visits
For our practice policy on Home Visits please click here
Home Visits are usually reserved for the following patients
- Terminally ill
- Individuals registered as housebound
- Patients who are severely ill in bed
Please do not ask for a home visit unless the patient is genuinely too ill to come to the surgery.
When a home visit is required, please try to request the visit before 11.00 am by submitting a Blinx and making it clear that a home visit is being requested. Our receptionists will ask you for as much information as possible so that requests can be given the necessary priority. It may be that a doctor will ring back to give you advice instead of you coming into the practice. Alternatively, the visit may be arranged at the end of morning surgery (After 12:30pm).
In some situations, the Duty Doctor may arrange for another member of the community team (District Nurse/neighbourhood team/PCN staff) to conduct the home visit.
