Positive about appointments – Positive about the practice

Dr Paula Cowan – Chair of  NHS Wirral Health and Care Commissioning shared the following national survey with practices.

The link below details data on GP access across the UK


Two key headlines from this are:

  • NHS Wirral CCG offers the highest rate of GP appointments in the country  i.e. In September there were 0.64 appointments per person.
  • NHS Wirral CCG has the second highest rate of “in person” GP  appointments in the country i.e. in September there were 0.44 appointments per person that could be accessed either face to face at the GP surgery or as home visits

A comparison of appointments by type in September 2022 and January 2023, looking at Face to Face appointments and Telephone appointments, proves that we are continuing to increase our Face to Face appointment slots as shown in the graph here.

Patients have posted the following lovely comments in response to the Friends and Family for April 2023. You can complete the test on the Home page of our website. 

No- it’s just a good practice .

Staff attentive, flexible, helpful.

Polite and friendly service

Staff are very helpful

Surgery meets my expectations

Polite courteous manner l was treated. Doctor and nurse put me at ease and were knowledgeable.

Running late, otherwise excellent

Received an appointment the day I rang up, Doctor was professional and thorough and reception staff were kind and efficient.

Thank you Prompt on time put me at my ease and was very efficient

Very nice locum doctor, and gave me good advice.  Receptionist was good too

Very efficient seen to straight away & Doctor very good pleasant

Quick, efficient service.

I was looked after extremely well

You don’t have to wait very long past your appointment time to be seen.

The majority of receptionists/office staff are polite and helpful.

All staff pleasant, didn’t have to wait long

Thank you so much for this positive feedback – it means a lot to our staff.